This is a Delay Action.
It is where Contacts are delayed from moving through the Workflow.
The Quick Stat section on the right of the Action shows:
- The number of Contacts who have entered this Action
- The number of Contacts currently delayed at this Action
Set a Delay
To set the Delay for a Contact in the Workflow, click on the Delay Action.
This opens the Delay Blind which shows the options for Delaying Contacts.
The options are:
Sets a specific length of time that the Contact will be delayed at this Action for.
Sets a specific date (and optionally time) that all Contacts will be delayed at this Action until.
If the include time box is not checked the time the Contact arrived at the Action will be used.
Delay the Contact until the current date/time matches the date/time stored in a Contact Field.
If no time is supplied then the time that the Contact arrived at the Action will be used.
Delay the Contact until a date/time relative to the date/time stored in a Contact Field.
Some Delay Rules To Note
- If a Contact arrives at a Delay and the date/time has already past then they will not be delayed and will pass straight through.
- When a Workflow is restarted, if the date/time that the Contact should have moved on has past then they will be automatically moved on immediately.